Kyiv’s health department has introduced a Telegram chatbot called Online Assistant DOZ Kyiv to help users quickly find information about municipal medical services. According to the city administration, the service collects details on public hospitals, urgent‑duty clinics and the city’s targeted health programs.
Users can ask the bot where to go for specific care, how to book consultations or diagnostic tests, which facilities are on duty in urgent mode, and which consultative and diagnostic centres operate in each district. The bot also contains information on medical help for servicemembers and veterans, mental‑health and psychological support services, and other reference material about Kyiv’s medical services.
The Department of Health says it has also standardised and updated electronic appointment links in parallel with the bot’s launch. The chatbot is available in Telegram; readers should check the service directly for the latest contacts, schedules and booking options.